FINTRAC requires an ongoing training program. Examiners test whether staff can actually recognise and escalate risk. Those are two different bars, and we train to the second one.
An ongoing written training program is one of the five required elements of a Canadian AML compliance program. It must cover employees, agents, and anyone authorised to act on your behalf, and it must be documented. That is the minimum.
The bar examiners actually apply is higher. They ask front-line staff what they would do with a specific scenario. Training that has been delivered but not absorbed shows up immediately in those interviews, and it undermines the credibility of the entire program.
C&G designs and delivers training tailored to your industry, your risk profile, and the specific roles of your people. A teller, a compliance analyst, and a board member need different training on the same regulation. We build to that difference, and every session is documented for your compliance records.
We map roles against the risks each one actually touches, so that people are trained on the decisions they make rather than the regulation in general.
Content is built to your products, channels, and customer base, using scenarios drawn from your business rather than generic case studies.
In person, virtually, or as curriculum your team deploys internally, with sessions sized to the audience and to how much attention they can realistically give.
Knowledge checks that test recognition and escalation, not recall, so you know whether the training worked.
Attendance, content, and assessment results are documented to examination standard, and a refresher cycle with regulatory update sessions is set up.
Tell us your industry and staff roles. We will design the curriculum around them.
